How-to's · Shopify · 3 min read
How to Remove a Sales Channel on Shopify
Short answer
In Shopify admin open Settings > Apps and sales channels, select the channel, and click Uninstall (or Remove). Products stop syncing to that channel, but your products and past orders stay in Shopify. Check the channel's own platform too, since catalogs and ads there may need to be cleaned up separately.
Sales channels connect your Shopify catalog to places where people shop: your online store, Facebook and Instagram, Google, TikTok, the Shop app, marketplaces and point of sale. Adding them is easy, and stores tend to collect them. Removing the ones you don't use keeps your admin tidy and stops products syncing to places you no longer manage.
Before you remove a channel
Ask yourself three questions:
- Is anything running through it? Active ads, catalog-based campaigns or marketplace listings will break.
- Are tracking pixels tied to it? The Facebook & Instagram channel and the Google & YouTube channel often handle pixel and conversion tracking. Removing them can stop your ad platforms receiving purchase data. If you rely on GA4 through the Google channel, read how Google Analytics connects to Shopify first.
- Are there open orders? Fulfill or cancel any orders from that channel before removing it.
Steps to remove a sales channel
- From your Shopify admin, click Settings.
- Choose Apps and sales channels.
- Find the channel in the list and click it.
- Click Uninstall (some channels label this Remove).
- Confirm, optionally sharing a reason.
On the mobile app, go to Settings > Apps and sales channels and follow the same steps.
The channel disappears from the left sidebar under "Sales channels."
What happens after removal
- Products: Remain in Shopify but are no longer published to that channel.
- Orders: Past orders stay in your order list, tagged with the channel they came from.
- Channel-side data: Catalogs, shops and listings on the external platform may remain. Log in to Meta Commerce Manager, Google Merchant Center or the marketplace to delete them if needed.
- Billing: Some channels and marketplace connectors have their own fees. Check that subscriptions end.
Hiding products from a channel instead
If you only want certain products off a channel, you don't need to remove it. Open a product, find Publishing (or Sales channels) on the product page and untick that channel. For many products, select them in the product list, use More actions and choose to exclude from sales channels.
This is handy when:
- Some products break a platform's policy (common with supplements, CBD or adult products on Meta and Google). See whether you can sell CBD on Shopify.
- Margins don't support marketplace fees.
- You're launching a product exclusively on your own site.
Removing the Online Store channel
Yes, you can remove even the Online Store. Brands that sell only in person with Shopify POS or run a headless storefront sometimes do. Without it you lose the Shopify-hosted website and theme editor, so make sure you've exported your theme first.
Re-adding a channel later
Go to the Shopify App Store, search the channel name and reinstall. You'll need to reconnect the external account and republish products. Expect a review period for some channels, as platforms re-check your catalog.
Check your apps after removal
Some apps depend on a sales channel, for example feed or catalog apps built around Google or Meta. After removing a channel, review your installed apps and uninstall any that no longer have a purpose.
A tidy-up checklist
- List all active channels and what each earns you.
- Remove channels with no sales in the last 90 days unless you're actively building them.
- Clean up product publishing so each channel only gets products that suit it.
- Confirm tracking still works on the channels you kept.
Fewer channels done well usually beat many channels done badly. If you're rethinking where to sell, our guides to selling on Amazon and using social media for ecommerce help you decide where your effort should go.
Frequently asked questions
Does removing a sales channel delete my products?
No. Products stay in your Shopify admin. They just stop being published to that channel.
Can I remove the Online Store channel?
Yes, if you sell only through other channels such as POS or a headless storefront. Without it, you won't have a Shopify-hosted storefront.
Will old orders from the channel disappear?
No. Orders already placed through the channel remain in your order history.
Sources and further reading
Platform features, prices and policies change. Check the official help pages linked above before you act on a detail that matters to your store.