How-to's · Shopify · 2 min read
Afterpay Not Showing Up at Checkout? Causes and Fixes
Short answer
Afterpay usually fails to appear at checkout because the order total is outside the merchant's minimum or maximum, the currency or country is not supported, the merchant account is not verified, the payment method is not activated in the store's payment settings, or the shopper is using an express checkout where Afterpay is not offered.
Afterpay (part of Block, alongside Cash App) lets shoppers split purchases into instalments. When it disappears from checkout, the cause is usually one of a few settings or limits. This guide covers both the merchant and shopper side.
If you are the merchant
1. Check the order value limits
Each merchant has a minimum and maximum order amount for Afterpay. If the cart total falls outside that range, Afterpay is not offered or the transaction is declined. Contact Afterpay's merchant team to request different limits.
2. Confirm the app and payment method are active
On Shopify, Afterpay is installed as a payment app and then appears under Settings > Payments. Make sure it shows as active. If you recently installed it, complete the merchant account verification in Afterpay's Business Hub.
3. Check currency and markets
Afterpay only works in supported countries and currencies. If you sell in multiple currencies through Shopify Markets, Afterpay may only show for the currencies your Afterpay account supports.
4. Express checkout is not supported
Afterpay is not available inside Shopify's express checkout buttons. Shoppers who tap an express option go straight past it. Make sure customers can continue to the standard checkout.
5. Customer email requirement
Afterpay's Shopify FAQ recommends requiring customers to check out with an email address. Missing email can cause errors.
6. Product and theme issues
- On-site messaging ("4 payments of...") is handled separately from the checkout option. If messaging disappears after a theme change, re-add the Afterpay widget or block.
- Gift cards and some product types may be excluded by policy.
7. Test it
Place a test order within your limits in a supported currency, without express checkout, and see whether Afterpay appears.
If you are the shopper
- Check the order total against the store's Afterpay limits, usually shown on the product page or Afterpay's store directory.
- Check your Afterpay account limit. Afterpay sets spending limits per customer and may decline orders.
- Use the standard checkout, not an express button.
- Check your country and currency.
- Contact the store if it still does not appear.
Quick diagnostic table
| Symptom | Most likely cause |
|---|---|
| Afterpay never appears for anyone | App not installed or not activated in payment settings; account not verified |
| Appears for some carts, not others | Order total outside your minimum or maximum |
| Missing for international customers | Currency or country not supported |
| Customer sees it, then gets declined | Afterpay's own approval checks or customer spending limit |
| Messaging missing on product pages | Theme block or widget removed during a theme update |
Work down the table in order; most cases are solved by the first two rows.
Alternatives for merchants
Shopify stores in supported countries can offer Shop Pay Installments, and other buy-now-pay-later providers include Klarna, Affirm and Sezzle. See how to set up Afterpay on Shopify and how to add Sezzle to Shopify.
Frequently asked questions
Why can't I use Afterpay on a store that advertises it?
Your order may be below or above the store's Afterpay limits, or your Afterpay account may have its own spending limit. Afterpay also declines some orders based on its own checks.
Does Afterpay work with Shop Pay?
Afterpay is a separate payment method. It is not available inside Shopify's express checkout buttons, so shoppers need to continue to the regular checkout to choose it.
How do merchants change Afterpay limits?
Merchants request changes to their order minimum and maximum through Afterpay's merchant support.
Sources and further reading
Platform features, prices and policies change. Check the official help pages linked above before you act on a detail that matters to your store.